Privacy Policy
This policy explains how 4ward Digital, operator of Landscaping North Shore (northshorelandscapingnz.kiwi), collects, uses and protects your personal information. We follow the New Zealand Privacy Act 2020 and its Information Privacy Principles.
Who handles your information
When you send an enquiry or call us, your details come to us and our landscaping trade partners so we can contact you, visit the site and quote the work.
What we collect
- Enquiry form: your name, phone number, email address, job address, the service you are interested in and any project details you write in the message box.
- Phone calls: calls to the number on this website go through a call tracking service. It logs your phone number, the time and length of the call, and calls may be recorded for quality and to make sure enquiries are passed on correctly.
- Website usage: Google Analytics uses cookies to record how visitors use the site, such as pages viewed, approximate location, device and browser. This data is aggregated and is not used to identify you.
- Spam protection: Google reCAPTCHA checks form submissions to block spam. It collects device and browser information under Google's privacy policy.
How we use it
- To respond to your enquiry, arrange a site visit and quote your project.
- To send you a confirmation that your enquiry was received.
- To keep a record of enquiries and calls so nothing is missed and to check the quality of the service.
- To understand how the website is used and improve it.
We do not sell your personal information or use it for unrelated marketing.
Who we share it with
Besides us and our trade partners, your information is handled by service providers that help us run the website: website hosting, email delivery, our enquiry management system, call tracking and Google (Analytics and reCAPTCHA). Some of these providers store data outside New Zealand, including in the United States and Australia. We only use providers that protect personal information to a standard comparable to the Privacy Act 2020. We will also disclose information if the law requires it.
Cookies
The site uses cookies for analytics and spam protection. You can block or delete cookies in your browser settings. The site will still work, although some features such as the enquiry form spam check may not.
How long we keep it
We keep enquiry and call records only as long as needed to deal with your enquiry and for reasonable record keeping, then delete them. Analytics data is kept under Google's standard retention settings.
Keeping it secure
The website uses an encrypted (HTTPS) connection, and access to enquiry records is limited to the people who need it. No online system is completely secure, but we take reasonable steps to protect your information from loss, misuse and unauthorised access.
Your rights
You can ask to see the personal information we hold about you and ask us to correct it. You do not have to provide any information, but without your contact details we cannot pass on your enquiry. To make a request, email admin@northshorelandscapingnz.kiwi and we will respond within 20 working days.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
Contact
4ward Digital (operator of Landscaping North Shore)
Email: admin@northshorelandscapingnz.kiwi
Phone: 09 884 6590
